Refund & Returns Policy

Effective Date: December 1, 2025
Last Updated: December 1, 2025

Our Promise to You

At Fizzify, your satisfaction is our priority. If something’s not right with your order, we’ve got you covered. This policy explains how returns, refunds, and replacements work.

1. Return Eligibility

1.1 When You Can Return

We accept returns for:

✅ Damaged Products

  • Cans are dented, punctured, or leaking
  • Packaging severely damaged during transit

✅ Defective Products

  • Product quality issues (off taste, smell, or appearance)
  • Manufacturing defects
  • Contamination or foreign particles

✅ Wrong Product Delivered

  • Received different flavor than ordered
  • Received wrong quantity
  • Missing items from order

✅ Expired or Near-Expiry Products

  • Products past best-before date on arrival
  • Products expiring within 7 days of delivery

1.2 When You CANNOT Return

❌ Non-Returnable Situations:

  • Products consumed or opened (unless quality issue)
  • Products without original packaging or labels
  • Products past best-before date due to your storage
  • Change of mind after delivery
  • Slight flavor variations (kombucha is a live product)
  • Minor packaging imperfections that don’t affect product

2. Return Timeline

2.1 Reporting Window

You must report issues within 48 hours of delivery.

How to Report:

  1. Email: info@drinkfizzify.com
  2. Subject: “Return Request – Order #[Your Order Number]”
  3. Include:
    • Order number
    • Product name and quantity
    • Reason for return
    • Photos/videos of the issue

2.2 Return Approval

  • We’ll review your request within 24-48 hours
  • Approved returns receive pickup instructions or shipping label
  • You’ll receive email confirmation

2.3 Return Pickup

  • Free pickup arranged for eligible returns
  • Pickup within 2-4 business days of approval
  • Pack products in original packaging

3. Return Process

3.1 Step-by-Step

Step 1: Contact Us

  • Email info@drinkfizzify.com within 48 hours
  • Include order details and issue description
  • Attach clear photos/videos

Step 2: Return Approval

  • Our team reviews your request
  • Approved within 24-48 hours
  • You receive return instructions

Step 3: Pack the Product

  • Use original packaging if possible
  • Include all items and accessories
  • Seal securely

Step 4: Pickup/Drop-off

  • Option A: Free pickup arranged (most cases)
  • Option B: Drop at designated location (if needed)
  • You’ll receive pickup confirmation

Step 5: Quality Check

  • We inspect returned products
  • Takes 2-3 business days after receipt

Step 6: Refund/Replacement

  • Refund processed or replacement shipped
  • You receive confirmation email

3.2 Return Packaging

  • Pack products securely to prevent further damage
  • Include a note with order number and reason
  • Do NOT write on product packaging

3.3 Return Shipping

  • Our Fault (Damaged/Wrong/Defective): Free return pickup
  • Your Fault (Change of mind): Not eligible for return
  • RTO (Refused Delivery): Return shipping charges may apply

4. Refund Policy

4.1 Refund Eligibility

You’re eligible for a refund if:

  • Product is damaged, defective, or wrong
  • Order cancelled before dispatch
  • Return approved by Fizzify team
  • Payment failed but amount debited

4.2 Refund Amount

Full Refund (100%):

  • Damaged or defective products
  • Wrong product delivered
  • Expired products on arrival
  • Order cancelled before dispatch
  • Missing items

Partial Refund:

  • Opened products with quality issues (assessed case-by-case)
  • Partial orders (only affected items refunded)

No Refund:

  • Products consumed without quality complaint
  • Change of mind after delivery
  • Customer-caused damage
  • Late return reports (after 48 hours)

4.3 Refund Deductions

Shipping Charges:

  • Original shipping charges refunded if issue is our fault
  • If you paid for express delivery, standard shipping charges refunded
  • No refund on shipping if return due to customer error (wrong address, refusal, etc.)

Restocking Fee:

  • Generally NO restocking fee
  • May apply for bulk orders returned without valid reason

4.4 Refund Timeline

Payment MethodRefund Timeline
Credit/Debit Card5-7 business days
UPI3-5 business days
Net Banking5-7 business days
Digital Wallets3-5 business days
Cash on Delivery (COD)Bank transfer within 7-10 business days*

*For COD refunds, provide bank details (Account Number, IFSC, Account Holder Name)

4.5 Refund Process

  1. Return Received: Products reach our facility
  2. Quality Check: 2-3 business days for inspection
  3. Refund Approved: You receive confirmation email
  4. Refund Initiated: Processed to original payment method
  5. Refund Credited: Reflects in your account per timeline above

4.6 Refund Tracking

  • Check refund status in your account dashboard
  • Or email info@drinkfizzify.com with order number

5. Replacement Policy

5.1 When We Offer Replacements

Instead of refund, you can request replacement for:

  • Damaged products
  • Defective products
  • Wrong product delivered
  • Missing items

5.2 Replacement Process

Option A: Instant Replacement (Delhi NCR)

  • Available for orders in Delhi NCR
  • New product shipped immediately upon return approval
  • No need to wait for return pickup

Option B: Standard Replacement

  1. Return request approved
  2. Pickup arranged
  3. Product received and inspected
  4. Replacement dispatched within 1-2 business days

5.3 Replacement Timeline

  • Delhi NCR: 2-4 business days (total)
  • Other cities: 5-8 business days (total)

5.4 Replacement Conditions

  • Same product (same flavor/variant)
  • Equal or greater value
  • If out of stock, we’ll offer refund or alternative product
  • No extra charges for replacement shipping

6. Cancellation Policy

6.1 Cancellation Before Dispatch

You Can Cancel:

  • Anytime before order is dispatched
  • Through your account dashboard
  • Or email: info@drinkfizzify.com
  • Or call: 9259684359

Full Refund:

  • 100% refund if cancelled before dispatch
  • Refund processed within 5-7 business days

6.2 Cancellation After Dispatch

Order Already Shipped:

  • Cannot cancel once dispatched
  • You can refuse delivery (but may incur return charges)
  • Or accept and request return

6.3 Partial Cancellation

  • Cancel individual items from multi-item order
  • Only possible before dispatch
  • Refund for cancelled items only

6.4 Cancellation by Fizzify

We may cancel your order if:

  • Product unavailable
  • Unserviceable delivery area
  • Payment issues
  • Suspected fraud
  • Pricing error

In this case:

  • Full refund processed automatically
  • No charges to you
  • Email notification sent

7. Exchange Policy

7.1 Flavor Exchange

Want to try a different flavor?

  • Unfortunately, we don’t offer flavor exchanges
  • You can order different flavors separately
  • Returns accepted only for quality issues

7.2 Quantity Exchange

  • Cannot exchange quantity after delivery
  • Plan your order carefully
  • Check our subscription plans for regular orders

8. Special Circumstances

8.1 Quality Complaints

If you experience quality issues:

  1. Stop Consuming: Don’t consume more of the product
  2. Document: Take clear photos/videos
  3. Describe Issue:
    • Off taste or smell
    • Unusual appearance
    • Foreign particles
    • Excessive carbonation
    • Flat or no fizz
  4. Contact Us: hello@drinkfizzify.com within 48 hours
  5. Keep Product: Don’t discard until we’ve reviewed

We Take Quality Seriously:

  • Every complaint is investigated
  • Manufacturing batch may be recalled if needed
  • Your safety is our priority

8.2 Allergic Reactions

If you experience allergic reaction:

  1. Stop consuming immediately
  2. Seek medical attention if severe
  3. Contact us: info@drinkfizzify.com
  4. Share batch number and best-before date
  5. We’ll investigate and process full refund

Note: Fizzify contains natural ingredients. Check labels if you have allergies.

8.3 Bulk Order Returns

  • Bulk orders (24+ cans) have special return terms
  • Contact info@drinkfizzify.com for bulk return requests
  • Return shipping may be shared responsibility

9. Refund for Failed Payments

9.1 Payment Debited but Order Not Placed

This can happen due to:

  • Technical glitches
  • Payment gateway issues
  • Network problems

What We Do:

  • Auto-refund initiated within 24 hours
  • Amount credited in 5-7 business days
  • If not received, email: hello@drinkfizzify.com with:
    • Transaction ID
    • Amount debited
    • Bank details

9.2 Double Payment

  • Rare but can occur
  • Extra payment auto-refunded
  • Contact us immediately if this happens

10. Store Credit & Vouchers

10.1 Store Credit Option

Instead of refund, you can opt for:

  • Fizzify Store Credit (10% bonus)
  • Example: ₹749 order = ₹823.90 store credit
  • Valid for 1 year
  • Can be used for future purchases

10.2 Gift Vouchers

If you received Fizzify as a gift:

  • Return refund goes to original purchaser
  • Or request store credit in your name
  • Gift vouchers are non-refundable (can be transferred)

11. Non-Delivery Issues

11.1 Order Marked Delivered but Not Received

If tracking shows delivered but you didn’t receive:

  1. Check with family/neighbors
  2. Check building reception/security
  3. Verify delivery address
  4. Contact delivery partner (tracking link)
  5. Wait 24 hours (sometimes marked delivered early)

Still Not Received?

  • Email info@drinkfizzify.com
  • We’ll investigate with delivery partner
  • Resolution within 3-5 business days
  • Replacement or full refund

11.2 Partial Delivery

  • If only some items delivered
  • Check all packaging thoroughly
  • Report missing items within 48 hours
  • We’ll ship missing items or refund

12. Return & Refund Exceptions

12.1 Promotional/Sale Items

  • Same return policy applies
  • Refund at price paid (sale price)
  • No adjustment to regular price

12.2 Subscription Orders

  • See subscription terms for specifics
  • Generally same return policy
  • Can pause/cancel subscription anytime

12.3 Corporate/Bulk Orders

  • Custom return terms may apply
  • Specified in order agreement
  • Contact account manager

13. How to Maximize Your Return Experience

✅ DO:

  • Report issues within 48 hours
  • Take clear photos/videos of damage
  • Keep original packaging
  • Provide detailed description
  • Check product upon delivery
  • Read product information carefully

❌ DON’T:

  • Delay reporting issues
  • Discard damaged products before approval
  • Consume products with visible defects
  • Make false claims (we verify all returns)
  • Forget to check best-before dates

14. Return Address

For Approved Returns (Pickup Not Arranged):

Fizzify Beverages Pvt. Ltd.
Returns Department
Malik Chowk, Aligarh
Uttar Pradesh 202001
India

Mark clearly on package: “RETURN – Order #[Your Order Number]”

Note: Only send returns after receiving approval. Unsolicited returns may not be processed.

15. Contact Returns & Refunds Team

Email: info@drinkfizzify.com
Phone: 9259684359
WhatsApp: 9259684359

Subject Line Format:
“Return Request – Order #[Number]” or
“Refund Inquiry – Order #[Number]”

Include in Email:

  • Order number
  • Product details
  • Issue description
  • Photos/videos
  • Preferred resolution (refund/replacement)

Response Time:

  • Email responses within 24-48 hours
  • Phone support: Monday-Saturday, 9 AM – 6 PM IST

16. Consumer Rights

16.1 Your Legal Rights (India)

Under the Consumer Protection Act, 2019, you have the right to:

  • Safe and quality products
  • Complete information about products
  • Fair trade practices
  • Compensation for defective products
  • Approach consumer forums

This policy does not limit your statutory rights.

16.2 Consumer Complaints

If unhappy with our resolution:

  • National Consumer Helpline: 1800-11-4000
  • Consumer forum: consumerhelpline.gov.in
  • Local district consumer forum

17. Fraud Prevention

17.1 Suspected Fraud

We reserve the right to:

  • Deny returns for suspected fraudulent activity
  • Request additional verification
  • Ban accounts involved in fraud
  • Take legal action if necessary

17.2 Abuse of Policy

Excessive returns or clear policy abuse may result in:

  • Return request denial
  • Account suspension
  • Legal action

We trust our customers but must protect against misuse.

18. Policy Updates

This policy may be updated periodically. Changes will be posted with updated “Last Updated” date. Check this page regularly for updates.

19. Summary Checklist

Quick Reference:

✅ Report issues within 48 hours
✅ Email info@drinkfizzify.com with order details
✅ Attach clear photos/videos
✅ Keep products in original packaging
✅ Refunds processed in 5-10 business days
✅ Free return pickup for our fault
✅ 100% satisfaction guarantee

We Stand Behind Our Product!

At Fizzify, we’re confident you’ll love our kombucha. But if something’s not right, we’ll make it right. No fuss, no stress.

Questions? info@drinkfizzify.com | 9259684359

Fizzify Beverages Pvt. Ltd.
Refreshing your trust, one sip at a time. 🥤✨

Version 1.0 | Effective Date: December 1, 2025