Effective Date: December 1, 2025
Last Updated: December 1, 2025

Introduction

Welcome to Fizzify! We’re Fizzify Beverages Pvt. Ltd., and we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (drinkfizzify.com) or purchase our products.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you don’t agree, please don’t use our services.

1. Information We Collect

1.1 Personal Information You Provide

When you interact with Fizzify, we may collect:

Account Information:

  • Full name
  • Email address
  • Phone number
  • Password (encrypted)
  • Date of birth (for age verification, if applicable)

Order & Delivery Information:

  • Billing address
  • Shipping address
  • Order history
  • Product preferences

Payment Information:

  • Payment method details (processed securely through our payment gateway)
  • Transaction history
  • Note: We do NOT store complete credit/debit card numbers or CVV

Communication Information:

  • Customer support inquiries
  • Feedback, reviews, and ratings
  • Newsletter subscription preferences
  • Social media interactions

Marketing Preferences:

  • Email marketing consent
  • SMS marketing consent
  • Cookie preferences

1.2 Information We Collect Automatically

Device & Browser Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (mobile, tablet, desktop)
  • Screen resolution

Website Usage Data:

  • Pages visited
  • Time spent on pages
  • Click patterns
  • Referral sources
  • Search queries on our site

Cookies & Tracking Technologies:

  • Session cookies
  • Persistent cookies
  • Analytics cookies
  • Marketing cookies
  • For more details, see our Cookie Policy below

1.3 Information from Third Parties

We may receive information from:

  • Payment processors (Razorpay, etc.)
  • Delivery partners
  • Social media platforms (if you connect your account)
  • Marketing platforms (Google Ads, Meta Ads)
  • Analytics providers (Google Analytics)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing & Fulfillment

  • Process and deliver your orders
  • Confirm order details
  • Provide shipping updates
  • Handle returns and refunds
  • Manage inventory

2.2 Customer Service

  • Respond to inquiries and support requests
  • Resolve complaints
  • Provide product information
  • Send transactional emails (order confirmations, shipping notifications)

2.3 Marketing & Promotions

  • Send promotional emails (only if you’ve opted in)
  • Personalize product recommendations
  • Display relevant advertisements
  • Run contests and giveaways
  • Send SMS updates about offers (with your consent)

2.4 Website Improvement

  • Analyze user behavior to improve our website
  • Conduct A/B testing
  • Optimize user experience
  • Develop new features and products

2.5 Legal & Security

  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Enforce our Terms & Conditions
  • Protect our rights and property
  • Ensure payment security

2.6 Business Operations

  • Maintain accurate business records
  • Conduct internal research and analytics
  • Improve product quality
  • Manage customer relationships

3. Legal Basis for Processing (India Compliance)

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), we process your personal data based on:

  1. Consent: When you provide explicit consent (e.g., marketing emails, cookies)
  2. Contract Performance: To fulfill orders and provide services you’ve requested
  3. Legal Obligations: To comply with Indian laws (GST, FSSAI, Consumer Protection Act)
  4. Legitimate Interests: To improve our services, prevent fraud, and maintain security

You have the right to withdraw consent at any time.

4. How We Share Your Information

We do NOT sell your personal information to third parties. However, we may share your data with:

4.1 Service Providers

  • Payment Processors: Razorpay, PayU, etc. (for secure payment processing)
  • Delivery Partners: Delhivery, Blue Dart, etc. (for order fulfillment)
  • Cloud Storage Providers: AWS, Google Cloud (for data storage)
  • Email Service Providers: Mailchimp, SendGrid (for newsletters)
  • Analytics Providers: Google Analytics (for website analytics)
  • Marketing Platforms: Meta Ads, Google Ads (for advertising)

4.2 Legal Requirements

We may disclose your information if required by law:

  • Court orders or legal processes
  • Government requests
  • Tax authorities (GST compliance)
  • FSSAI or other regulatory bodies
  • To protect our rights or prevent fraud

4.3 Business Transfers

If Fizzify is acquired, merged, or sold, your information may be transferred to the new entity. We’ll notify you of any such changes.

4.4 With Your Consent

We may share information with third parties when you’ve given explicit permission.

5. Data Security

We take the security of your personal information seriously and implement:

Technical Measures:

  • SSL/TLS encryption for all data transmission
  • Encrypted password storage
  • Secure payment gateways (PCI-DSS compliant)
  • Regular security audits
  • Firewall protection

Organizational Measures:

  • Access controls (only authorized personnel)
  • Employee training on data protection
  • Regular security policy reviews
  • Incident response procedures

However, please note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations (e.g., tax records for 7 years)
  • Resolve disputes
  • Enforce our agreements

Specific Retention Periods:

  • Account Information: Until account deletion + 90 days
  • Order Information: 7 years (for tax/legal compliance)
  • Marketing Data: Until you unsubscribe + 30 days
  • Website Analytics: 26 months (Google Analytics default)
  • Customer Support Records: 3 years

After retention periods expire, we securely delete or anonymize your data.

7. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

7.1 Right to Access

Request a copy of the personal information we hold about you.

7.2 Right to Correction

Request correction of inaccurate or incomplete data.

7.3 Right to Erasure

Request deletion of your personal data (subject to legal retention requirements).

7.4 Right to Data Portability

Request your data in a structured, machine-readable format.

7.5 Right to Withdraw Consent

Withdraw consent for marketing communications or data processing at any time.

7.6 Right to Grievance Redressal

File a complaint with our Data Protection Officer or the Data Protection Board of India.

How to Exercise Your Rights: Email us at: info@drinkfizzify.com
Subject line: “Data Rights Request – [Your Name]”
We’ll respond within 30 days.

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

8.2 Types of Cookies We Use

Essential Cookies (Required):

  • Session management
  • Shopping cart functionality
  • Authentication
  • Security features

Analytics Cookies (Optional):

  • Google Analytics (to understand user behavior)
  • Heatmap tools (to improve UX)

Marketing Cookies (Optional):

  • Facebook Pixel
  • Google Ads
  • Retargeting campaigns

Preference Cookies (Optional):

  • Language preferences
  • Location settings

8.3 Managing Cookies

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Firefox: Options > Privacy & Security > Cookies

Disabling cookies may affect website functionality.

Third-Party Cookies:

9. Third-Party Links

Our website may contain links to third-party websites (social media, partner sites). We are NOT responsible for the privacy practices of these external sites. Please review their privacy policies before sharing information.

10. Children’s Privacy

Fizzify products are intended for adults (18+). We do not knowingly collect personal information from individuals under 18. If you’re a parent/guardian and believe your child has provided us with information, please contact us immediately at privacy@drinkfizzify.com.

11. Marketing Communications

11.1 Email Marketing

If you’ve opted in, we may send:

  • Product updates and new launches
  • Special offers and discounts
  • Exclusive subscriber benefits
  • Company news and blog posts

Unsubscribe: Click the “Unsubscribe” link in any email or email us at unsubscribe@drinkfizzify.com

11.2 SMS Marketing

With your explicit consent, we may send SMS notifications about:

  • Order updates
  • Delivery status
  • Special promotions

Opt-out: Reply STOP to any SMS or email us at privacy@drinkfizzify.com

11.3 Push Notifications

If you’ve enabled browser/app notifications, we may send updates. You can disable these in your browser/device settings.

12. International Data Transfers

Fizzify primarily operates in India. However, some of our service providers (e.g., cloud hosting) may store data on servers outside India. When we transfer data internationally, we ensure:

  • Adequate security measures
  • Compliance with Indian data protection laws
  • Contractual safeguards with service providers

13. Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer:

Name: Garv Sanwariya
Email: info@drinkfizzify.com
Address: Fizzify Beverages Pvt. Ltd., Malik Chowk, Aligarh, Uttar Pradesh 202001
Phone: 9259684359

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Legal or regulatory updates
  • New features or services

When we make changes:

  • We’ll update the “Last Updated” date at the top
  • For significant changes, we’ll notify you via email or website banner
  • Continued use of our services after changes means you accept the updated policy

Version History:

  • Version 1.0 – December 1, 2024 (Initial Release)

15. Contact Us

Have questions about this Privacy Policy or how we handle your data?

Email: info@drinkfizzify.com
Customer Support: info@drinkfizzify.com
Phone: 9259684359
Address: Fizzify Beverages Pvt. Ltd., Malik Chowk, Aligarh, Uttar Pradesh 202001

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM IST
Saturday: 10:00 AM – 4:00 PM IST
Sunday: Closed

16. Grievance Redressal

If you have a complaint about how we’ve handled your personal data:

Step 1: Contact our Data Protection Officer at info@drinkfizzify.com
Step 2: If unsatisfied, you may file a complaint with the Data Protection Board of India

We aim to resolve all complaints within 30 days.

17. Consent

By using drinkfizzify.com, placing an order, or signing up for our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

For Marketing Communications:
☑ I consent to receiving promotional emails from Fizzify (optional)
☑ I consent to receiving SMS notifications about offers (optional)

You can withdraw consent at any time by contacting us.

Fizzify Beverages Pvt. Ltd.
Making gut health fun, one fizz at a time. 🥤

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Aligarh, Uttar Pradesh.

Last Updated: December 1, 2025
Version: 1.0